Privacy Policy
1. Purpose and Scope
This Customer Privacy Policy (“Policy”) explains how Fairways & Mulligans Golf Lounge LLC (“Company,” “we,” “us,” or “our”) may collect, use, disclose, retain and protect information in connection with the Company’s golf lounge, golf simulator bays, dart simulators, events, reservations, memberships, website, online booking systems, communications, customer service and related services.
This Policy is intended to provide clear notice of the Company’s information practices and should be read with the Company’s booking terms, cancellation policy, waiver/release, membership terms and other applicable agreements.
2. Acknowledgment
By entering the venue, making a reservation, creating an account, using the Company’s website or booking technology, participating in an activity, or otherwise interacting with the Company, you acknowledge that you have been given an opportunity to review this Policy.
Where applicable law requires a separate, specific affirmative consent, the Company will obtain that consent through an appropriate mechanism. This acknowledgment is not intended to replace a consent requirement imposed by law.
3. Information We May Collect
Information you provide may include your name, email address, telephone number, mailing address, reservation and booking information, membership/league/event information, transaction records, emergency-contact information, customer-service communications, waiver acknowledgments and information voluntarily supplied for accessibility or accommodation requests.
Information collected automatically may include IP address, browser/device type, operating system, website and booking activity, cookies or similar technologies where deployed, and security-camera or venue-security information where lawfully collected.
Information may also be received from booking, payment, scheduling, POS, membership, event, marketing or technology providers, event organizers, professional advisers, insurers, government agencies or other lawful sources.
4. How We Use Information
Information may be used to process reservations, memberships, purchases and events; provide golf simulator, dart simulator and hospitality services; send booking and operational communications; administer leagues and promotions; protect customers, employees, property and equipment; prevent fraud and misuse; improve services; perform aggregated/de-identified analytics; send permitted marketing; comply with legal, tax, accounting, insurance and contractual obligations; investigate incidents and claims; and establish, exercise or defend legal rights.
5. Cameras and Venue Security
Fairways & Mulligans may use visible security cameras and related systems in customer/public areas for safety, security, loss prevention, property protection and incident investigation. Cameras are not intended for bathrooms or other areas where a reasonable expectation of privacy exists.
Security footage may be retained for a limited period based on operational needs, storage capacity, insurance requirements, investigations, legal holds and applicable law. Relevant footage may be preserved longer when associated with an incident, claim or legal matter.
The Company does not represent that every area is continuously recorded or that every incident will necessarily be captured.
6. Audio Recording and Communications
If the Company uses telephone recording, audio-enabled security equipment or another technology capable of intentionally capturing oral communications, it will implement procedures designed to comply with applicable Pennsylvania and federal law.
Pennsylvania’s Wiretapping and Electronic Surveillance Control Act regulates intentional interception, disclosure and use of wire, electronic and oral communications. The Company should obtain Pennsylvania counsel review before activating audio recording in customer areas or customer-service telephone systems.
7. Cookies and Online Technologies
The Company’s website or booking systems may use cookies or similar technologies for essential functions, account/session management, analytics, security, personalization or marketing where permitted.
Third-party booking and payment platforms may have their own tracking and privacy practices. The Company should maintain an internal inventory of material cookies, analytics and advertising technologies actually deployed so this Policy remains accurate.
8. How We Share Information
The Company does not intend to sell customer personal information as a standalone data product. Information may be disclosed as reasonably necessary to operate the business, provide services, protect people/property or comply with law.
Recipients may include payment processors; booking/POS/membership platforms; website, cloud, IT and cybersecurity providers; communications providers; marketing providers where permitted; attorneys, accountants and insurers; event organizers when appropriate; government/law-enforcement authorities when legally authorized; and parties to a merger, acquisition, financing, restructuring or sale of assets.
9. Payment Information
The Company may use third-party payment processors for purchases, deposits, reservations, memberships and other transactions and seeks to minimize direct handling of full payment-card information.
Do not send full card numbers, security codes, passwords or similar sensitive financial information by ordinary email or text. Payment providers may maintain separate privacy and security policies.
10. Data Security
The Company will use reasonable administrative, technical and physical safeguards appropriate to the information maintained. Measures may include access controls, passwords, secure payment processing, employee training, vendor controls, backups, monitoring and secure disposal.
No security system can guarantee absolute security. The Company does not promise that information will never be lost, stolen, intercepted, corrupted or accessed without authorization.
11. Security Incidents and Breach Response
If the Company reasonably believes personal information has been accessed, acquired, disclosed, altered, destroyed or otherwise compromised without authorization, it will evaluate the incident and take actions required or appropriate under applicable law.
Pennsylvania’s Breach of Personal Information Notification Act requires notice for certain qualifying breaches and contains additional requirements for certain large breaches.
12. Minors and Children's Information
Fairways & Mulligans may permit minors to participate in certain activities subject to venue rules and applicable law. The Company intends to collect only information reasonably necessary for the requested service.
If the Company knowingly collects personal information online from children in circumstances covered by COPPA, it will follow applicable COPPA requirements, including parental-consent requirements where applicable.
13. Marketing and Communications
Where permitted, the Company may use contact information for promotions, events, leagues, memberships, products and services. Operational communications may continue when necessary to provide a requested service. Marketing communications will include appropriate opt-out mechanisms where required.
14. Customer Privacy Choices
You may decline to provide information that is not necessary for a requested service, unsubscribe from promotional communications, request correction of inaccurate information, ask about categories of information maintained about you, and request deletion where applicable law provides that right, subject to lawful exceptions and identity verification.
Privacy rights vary by jurisdiction and circumstance; the Company will evaluate requests under the law applicable to the particular request.
15. Data Retention
The Company retains information for as long as reasonably necessary for the purposes described in this Policy, unless a longer period is required or permitted by law. Booking, transaction, waiver, incident, security and marketing records may have different retention periods based on business, legal, insurance, accounting and operational needs.
16. Legal Disclosures
The Company may disclose information when reasonably necessary to comply with subpoenas, court orders, government requests, regulatory requirements, licensing requirements, insurance obligations or other lawful processes.
The Company may also disclose information when reasonably necessary to protect the safety, rights, property or security of customers, employees, the Company or others, or to investigate suspected fraud, theft, abuse or unlawful activity.
17. Business Transfers
If the Company or substantially all of its assets are sold, transferred, reorganized, merged, financed or acquired, customer information may be transferred as part of that transaction, subject to applicable law and contractual obligations.
18. Third-Party Services
Booking platforms, payment processors, membership systems, website providers, social-media platforms and other third parties may maintain separate privacy policies. Customers should review those policies when submitting information directly to those providers.
19. Privacy Requests and Complaints
Privacy questions, correction requests, deletion requests, marketing opt-outs, security concerns or other privacy inquiries may be directed to the Company’s designated Privacy Contact listed at the beginning of this Policy.
20. Policy Changes
The Company may update this Policy to reflect changes in its business, technology, vendors, services or applicable law. Revised versions should identify an updated effective date. Where appropriate or required, material changes will be communicated through reasonable means.
21. No Waiver of Non-Waivable Rights
Nothing in this Policy is intended to waive, limit or eliminate any consumer right, remedy or legal protection that cannot lawfully be waived. If any provision is found unenforceable, the remaining provisions remain effective to the maximum extent permitted by law.
22. Customer Acknowledgment and Signature
By signing below, checking an electronic acknowledgment box, or otherwise affirmatively accepting this Policy where presented, the customer acknowledges that they have had an opportunity to review this Policy and understand the Company’s general information practices.
This acknowledgment does not constitute consent to a separate processing activity for which applicable law requires a specific consent. Any such consent will be obtained separately when required.